Assessor Resource

ICTNWK427
Configure desktop environments

Assessment tool

Version 1.0
Issue Date: May 2024


This unit describes the skills and knowledge required to install, configure and support a desktop and workstation operating system in a networked environment.

It applies to individuals with competent technical skills employed in Information and Communications Technology (ICT) support roles or similar.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

install and configure at least one desktop operating system, including user accounts, file and print services and security

perform backup and recovery, monitor and troubleshoot the desktop environment for one desktop operating system

document the finalised process.

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

features of desktop operating systems, applications, compatibility issues and resolution procedures

configuration requirements of a desktop environment

file naming conventions related to selected operating system

network protocols and transmission control protocol or internet protocol (TCP/IP) network connectivity

operating systems and their functions, including file system, memory management and process scheduling

printer driver and queue management

process or task management, including process termination

tools available for remote assistance and administration

troubleshooting tools and techniques, including network diagnostic utilities and remote assistance and administration tools

user account, group and password administration and guidelines for selecting a secure password

file system navigation and manipulation utilities

software and hardware manufacturer and user licensing.

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

a site where server installation may be conducted

relevant server specifications, including:

cabling

local area network (LAN)

diagnostic software

switch

client requirements

wide area network (WAN) service point of presence

desktop workstations

required regulatory documentation that affects installation activities.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.


Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)


Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

install and configure at least one desktop operating system, including user accounts, file and print services and security

perform backup and recovery, monitor and troubleshoot the desktop environment for one desktop operating system

document the finalised process.

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

features of desktop operating systems, applications, compatibility issues and resolution procedures

configuration requirements of a desktop environment

file naming conventions related to selected operating system

network protocols and transmission control protocol or internet protocol (TCP/IP) network connectivity

operating systems and their functions, including file system, memory management and process scheduling

printer driver and queue management

process or task management, including process termination

tools available for remote assistance and administration

troubleshooting tools and techniques, including network diagnostic utilities and remote assistance and administration tools

user account, group and password administration and guidelines for selecting a secure password

file system navigation and manipulation utilities

software and hardware manufacturer and user licensing.

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

a site where server installation may be conducted

relevant server specifications, including:

cabling

local area network (LAN)

diagnostic software

switch

client requirements

wide area network (WAN) service point of presence

desktop workstations

required regulatory documentation that affects installation activities.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Determine desktop applications and feature requirements according to organisational requirements 
Determine licensing, data migration, hardware and system requirements according to organisational requirements 
Implement local data backups according to organisational and technical requirements 
Install and upgrade desktop operating system and applications according to task requirements 
Configure and connect network settings and workstation according to task requirements 
Patch operating system and applications according to task requirements 
Restore local data to new workstation 
Configure required hardware devices 
Administer user environment according to task requirements 
Create file and directory structure according to task requirements 
Configure access to external data and desktop applications according to business requirements 
Open command line interface and run commands and scripts according to task requirements 
Manipulate command line files according to task requirements 
Modify default user security settings according to organisational policies and guidelines 
Modify file and directory ownership, permissions and password security 
Configure and implement security settings for desktop applications according to business requirements 
Test desktop environment functionality and performance according to organisational requirements 
Diagnose and rectify desktop operating errors according to task requirements 
Document desktop environment and lodge with required personnel according to organisational policies and procedures 

Forms

Assessment Cover Sheet

ICTNWK427 - Configure desktop environments
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:


Assessment Record Sheet

ICTNWK427 - Configure desktop environments

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: